Returns & Exchanges
ZOASIS DO NOT offer refunds. Please note that all sales are final. However, we do offer online store credit for qualified returns.
Due to our limited quantities and high demand for our products, we are unable to offer exchanges on any products. Returned merchandise will be processed for ONLINE STORE CREDIT ONLY.
We recommend purchasing your desired product and then shipping back the returned product so that you do not miss out on that product. Online Store Credit cannot be applied to the new order that has been placed. Online Store Credit MUST be used for future purchases.
We are confident that you are going to love our products as much as we do. If you have any questions or concerns, feel free to reach out to us. We offer a 10-day return on all of our products, excluding final sale products. Simply pay return shipping, and you will receive an online store credit for the amount paid for the product minus a restocking fee of 15% and shipping and handling fees.
**WE DO NOT OFFER REFUNDS. NO EXCEPTIONS.**
Returns for online store credit must meet these requirements:
- If you need to return a product(s), you must contact us via email at email@example.com within 10 days of the delivery of your product. You have an additional 2 days to physically return the product(s) back and provide us the tracking number for an Online Store Credit only.
- Only eligible products may be returned for an Online Store Credit. Returns must be returned (shipped with tracking number) within 12 days of your delivery. We will not accept any returns and/or exchanges initiated after 10 days of the delivery of your product.
- Products must be unworn, undamaged, and unwashed. Products must be free of stains, makeup, smoke, perfume, deodorant, pet hairs, etc. We cannot accept returns of products that have been damaged, worn or soiled. Products must be in a condition suitable for resale.
- Products must have all original tags, including any hang tags attached.
- Any product deemed Sale/Flash Sale/Final Sale/Promotional and/or Discounted 30% or more cannot be return. These items are FINAL SALE.
- We reserve the right to refuse any return and/or exchange that does not meet our requirements including signs of wear.
- The customer is responsible for shipping fees to send the order back to ZOASIS.
- Shipping fees are NON-REFUNDABLE.
- ZOASIS diligently and thoroughly inspects all of our products and collects a photograph of each order to ensure original quality. Products that appear worn or have stains, deodorant, the smell of cigarette smoke or perfume, pet hairs or odors, etc. will not be accepted. If a product has been worn once, it will not qualify for a return. If the returned product does not match the original conditions, the buyer will not receive an online store credit.
- Exact colors of products may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Product patterns may vary. Product sizes may also vary. Please allow 1-2 cm differences due to manual measurement. These situations do not qualify as defects/damages/issues, and the buyer will pay return shipping if a return to us is attempted.
- Incorrect, missing, or defected/damaged products must be reported within 48 hours of receiving your product(s).
- Online store credit is valid for use only at www.shopzoasis.com.
FINAL SALE & NON-RETURNABLE PRODUCTS
The following products are all FINAL SALE and cannot be returned to us:
- Promotional/Flash Sales/Sales/Clearance Products
- Discounted Products of 30% or more
- Thrifty Tuesday Clearance Products
- ZOASIS Bath & Body Products
- ZOASIS T-Shirts
- ZOASIS Leggings
Please note if the following products listed above are returned to us, we will not be able to exchange them or provide an online store credit. You will be notified via email to the email address. You are responsible to pay for the return shipping back to you. We will hold non-returnable products or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to a charity of our choice.
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
DEFECTIVE, INCORRECT, OR MISSING PRODUCT
If you have received a product with any defects/damages or an incorrect product or you are missing a product, you must contact us at firstname.lastname@example.org within 48 hours of the delivery of your product with pictures that clearly show the defective/damaged or incorrect product. If we are not notified within 48 hours of your delivery, the product(s) will no longer qualify for a return or replacement.
We are not responsible for defects or damages to products caused by improper care or handling or incorrect sizing.
Exact colors of products may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Product patterns may vary. Product sizes may also vary. Please allow 1-2 cm differences due to manual measurement. These situations do not qualify as defects/damages/issues, and the buyer will pay return shipping if a return to us is attempted.
We are equipped to handle most repairs. If you purchased an item and you need a simple repair, please email us at email@example.com. One of our repair specialists will respond to you with details. Please note we cannot guarantee any services.
RETURN PROCESSING TIME
Once your return is received and package inspected, we will notify you via email to the email on file that we have received your returned product(s). We will also notify you via email of the approval or rejection of your return and online store credit. Please allow 3-5 business days for us to receive your return and 7-10 business days for our return department to process your online store credit. Approved online store credits will not include original shipping costs.
If approved for a return, an online store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned product(s). If an order is placed before receiving an online store credit code, we cannot refund that amount to you. Please wait until your online store credit is applied to your account if you would like to place an order using this credit. If you place an order and do not use your online store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email firstname.lastname@example.org before placing your order.
If you send back a product that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided is undeliverable, you will be notified via email to the email address on file. You will be responsible to pay for the return shipping back to you. We will hold non-returnable products or packages returned by the shipping carrier for 10 days. After 10 days, the products will be donated to a charity of our choice.
OUR RETURN ADDRESS
PO BOX 690034
Houston, TX 77269
WHEN MAKING A RETURN
Be sure to include your original order/invoice and reason for your return. You may want to keep a copy for your records. If you cannot send the order/invoice, just include your order number, billing name & address, and reason for your return on a piece of paper with your return.
Pack your product(s) securely in the original product packaging, if possible. Please note all products must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
It is highly recommended to consider using a trackable shipping service or purchase shipping insurance for products over $75. We do not guarantee that we will receive your returned product.
Keep the return tracking number for your return package to monitor delivery status. We are not responsible for held, misdelivered, lost, missing, or stolen packages/products. If you have any questions or concerns regarding our policy, please email us at email@example.com.
*ZOASIS reserves the right to deny any unreasonable repairs, returns, and exchanges.*