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Privacy & Security Policy

PRIVACY POLICY

ZOASIS gathers information from our customers for a variety of reasons as part of our ongoing effort to provide you with the best shopping experience possible. Please always know that we will never sell or trade your information.

We collect and/or gather information such as name, telephone number, email, postal address and payment information (“Personal Information”) that you provide to us when you register an account on our site, place an order, participate in a sweepstakes, a promotion or survey, write product reviews, and post customer-generated photographs and other user-generated content. We may use this information collected online to process and fulfill your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices.

You can always update your personal information or opt-out of our mailing list or any other communications from us. If at any time you would like us to update your information, simply email hello@shopzoasis.com.

DISCLOSURE

ZOASIS may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

ZOASIS is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

EMAIL

ZOASIS loves to tell you about new arrivals. Therefore, we send emails to notify customers about new arrivals and special events. New arrivals can happen twice a day, so we may send ten or more emails per week. You will only receive emails if you opt into our email marketing. You may opt-out at any time by clicking the unsubscribe link in the email, or by sending a request to hello@shopzoasis.com. ZOASIS may send you emails to confirm your order, send tracking information, communicate with you specifically about your order, and/or in response to a question either to our email, chat, or any of our social media accounts.

SOCIAL MEDIA

ZOASIS is active on many social media platforms, and we always love to spend time with you there. Please know and understand that we cannot continuously monitor our social media pages and that any information that you share may be viewed by others.

COOKIES

ZOASIS uses “cookies” to identify visitors to our website. Cookies are bits of information that a website transfers to an individual's hard drive for record-keeping purposes. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us to provide you a better online experience. The information we collect through the use of cookies does allow ZOASIS to know when and for how long you logged on to the ZOASIS website so that we can try to understand how to better serve your needs.

MINORS

ZOASIS is a family-friendly company. Our products and culture signify that. However, we do not direct our website or any marketing materials to minors and do not knowingly collect specific personal information on minors.

LEGAL NOTICES

All content on this site including, but not limited to, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of ZOASIS and may not be reproduced in any manner without expressed consent.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household or order. Prices for our products are subject to change without notice. We are not responsible if information made available on this site is not accurate, complete or current.

Occasionally, there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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