Shop Now. Wear Now. Pay Later with Afterpay or Sezzle.

Frequently Asked Questions

CUSTOMER CARE

At ZOASIS, we strive to love and help our customers in every way possible. We always want you to be truly happy with your purchase.

Our hours of operation are Monday through Friday from 10 PM – 4 PM CST.

For answers to some commonly-asked questions, please see the FAQs below. If you still need help or would like to leave us feedback, please feel free to contact us at hello@shopzoasis.com or (346) 268-7374 for assistance. We always welcome your questions and feedback.

 

GENERAL QUESTIONS

I AM AN ONLINE SHOPPER FOR THE FIRST TIME. IS IT SAFE? — Absolutely Love! There is nothing to be worried about! We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

DO YOU HAVE A STORE LOCATION? — Love, not yet! ZOASIS is only available online at https://shopzoasis.com.

DO YOU OFFER WHOLESALE? — No, we do not currently offer wholesale at this time.

DO I NEED TO CREATE AN ACCOUNT IN ORDER TO BUY? — No, you can simply checkout as a guest without creating an account. However, if you already bought from us before and are planning to buy from us in the future, which we hope is the case :), it is worth creating an account, so that you can have your shipping details pre-filled and jump straight to the final step of the checkout.

HOW DO I CHANGE THE DETAILS IN MY ACCOUNT? — To change the details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.

WHY SHOULD I SIGN UP FOR THE NEWSLETTER? — You will be added to our exclusive VIP list and will be among the first to know the news! Once you sign up, you will receive info on our most popular new arrivals, free coupons, discounts, DIY tutorials, behind-the-scene stories, and other interesting information that is relevant to you. We are doing our best to make our newsletter interesting and useful for you. We sincerely promise to never spam you, and you will always be able to unsubscribe at any time.

HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER? — There is an Unsubscribe button at the bottom of every newsletter we send you. Simply click the button to unsubscribe. You are welcome to subscribe to the newsletter again at any time; we always have something new to share!

DO YOU HAVE A REWARDS PROGRAM FOR FREQUENT CUSTOMERS? — Yes, we do! Our ZOASIS Love Rewards Program allows you to earn points when you place an order with us, write product reviews, and share on Facebook plus much more. For details, please check out Love Rewards. Sign up for our newsletter, and you will be the first to know all the news, exclusive discounts and other exciting and fun stuff.

WHY SHOULD I WRITE A PRODUCT REVIEW? — We are always thriving to provide the best products and services. Love, we really appreciate you taking your time and sharing your opinions on the products purchased from us. Your kind words and feedback are what keep us going. We could not achieve our dreams without you. 

Also, when you write a product review, it helps us to know which products and styles are most loved by our customers and what you thought about our services. It also helps us to know what we are doing great and where we need improvement. Your reviews will help other customers to know more about the products. It will also be a great way to help us improve our product offers, which will make our customers just like you happier.

HOW CAN I WRITE A REVIEW ON A PRODUCT? — To leave a review on an item online, simply go to the product page and scroll until you see the "Review" button. Click on the "Review" Button, and simply click the "Write a Review" button to write and submit your review. Thanks so much! :)

I LOVE MY NEW PURCHASE! HOW CAN I SHARE MY PHOTO OR STYLE WITH OTHERS? — Love, send us your photo to hello@shopzoasis.com or, if you are on Instagram, then simply tag us with @shopzoasis and #zoasislover. 

We will make sure your beautiful, stunning look will show nicely on our social media platforms. Plus, you will be entered into our sweepstakes where you could win a $50 gift card! We always love to see and share your style!

I AM AN INFLUENCER, BLOGGER, PHOTOGRAPHER OR MODEL. HOW CAN I WORK WITH YOU? — Love, we are always looking to collaborate with creative new talent! If you are an influencer, blogger, model or photographer with innovative and awesome ideas and an eye for style, please feel free to contact us at hello@shopzoasis.com or use the form on our Contact Page. We will get in touch with you as soon as we can.

I SAW SOMETHING I REALLY LIKE ON SHOPZOASIS.COM, BUT I CANNOT FIND IT ANYMORE. WHAT SHOULD I DO? — Love, we are constantly updating our merchandise. We may have already removed the item from our catalog. Please send us a message, and we will look it up for you.

HOW DO I FIND THE PRODUCTS I AM LOOKING FOR? — There are several ways to find the product you are looking for. You can use the search box near the top right-hand corner of shopzoasis.com by simply clicking on the icon that resembles a magnifying glass. You may also select a product category from the top navigation bar.

HOW CAN I ADD AND SAVE PRODUCTS TO MY WISHLIST? — To add products to your wishlist, you will need to create an account. After you sign in to your account, look for the "heart" icon button on each product page. Click on this icon to add the product to your wishlist; the "heart" icon button will turn black once added to your wishlist. If you are scrolling from our collection list, simply hover over the product image and click the "heart" icon button; the "heart" icon button will turn white once added to your wishlist.. You can view all your of "Wishlist" items by clicking on the "heart" icon button on the top right-hand side of our site.

I AM HAVING TECHNICAL ISSUES. WHAT DO I DO? — We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 12, Firefox 68, Microsoft Edge 17, Opera 60, Internet Explorer 11, Chrome 76). If you continue to experience issues, please Contact Us with details about the problem, screenshots of the error message and the web browser and version you are using.

I CANNOT FIND THE ANSWERS TO MY QUESTIONS HERE. HOW DO I REACH CUSTOMER SERVICE? — Love, no worries! Simply contact us at hello@shopzoasis.com or (346) 268-7374 for assistance. We will love to help you out.

 

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT? — ZOASIS offers a variety of payment options. We currently accept Visa, American Express, Master Card, Discover, Apple Pay, Google Pay, Sezzle, and PayPal. You do not need a PayPal account to pay for your ZOASIS items through PayPal. Just simply choose the PayPal option during checkout.

I AM AN INTERNATIONAL CUSTOMER. HOW MUCH WILL I BE CHARGED FOR A PURCHASE? — ZOASIS is proud to serve our customers from all over the world! All pricing on our site is in USD, and the conversion rate would depend on your issuing credit card company being used on the transaction.

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM ZOASIS? — No, you are not required to have a PayPal account to purchase from us. However, if you already have a PayPal account, you may use it as your payment method.

WILL I BE CHARGED SALES TAX ON MY ORDER? — If you are shipping your order to Texas, applicable sales tax will be added automatically.

DO YOU OFFER PRICE ADJUSTMENTS? — No, we do not offer price adjustments.

IS IT SAFE TO PURCHASE ONLINE FROM ZOASIS? — Absolutely! ZOASIS takes great pride in offering a safe and secure online shopping experience. We completely understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. However, if you are still concerned with placing your order, please contact us via email (hello@shopzoasis.com) or phone (346-268-7374), and we will contact you regarding an alternative method to place your order!

WHY WAS MY CREDIT CARD OR DEBIT CARD REFUSED OR DENIED? — Your credit card may be refused or denied for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  • Make sure you are using the latest version of your web browser. Your browser may have installed some type of plug-in. Please clear the cookies, restart your browser, then try again.

WAS MY CREDIT CARD OR DEBIT CARD CHARGED TWICE? — No, your credit or debit card will only be charged one time. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice of handling credit card or debit card transactions to ensure sufficient funds and account authenticity. This authorization will clear depending on your bank, usually within 48 – 72 hours. If you need help speeding up the process, you can contact the issuing bank of your credit or debit card.

I HAVE A QUESTION ON MY CHARGES. WHAT SHOULD I DO? — Click the "My Account / Order Status" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us via email (hello@shopzoasis.com) or phone (346-268-7374) for further assistance.

    DO YOU OFFER REFUNDS? — No, we currently do not offer refunds. However, we do offer store credit for qualified returns. Please see our Returns Policy.

     

    SEZZLE

    WHAT IS SEZZLE? — Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans. We break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart. No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!

    HOW DOES SEZZLE WORK? — Once you’re ready to check out, select Sezzle as a payment method. Returning customers will log in, and new customers will need to create an account and provide a payment method. After you’re approved and you complete checkout, the merchant will ship your products just like they would with any other payment method. You will be notified at checkout what sort of payment plan you’re approved for, including how much is due upfront and when the next payments will be due.

    WHO CAN USE SEZZLE? — To use Sezzle, you must be 18 years or older (19 years or older in Alabama or if you are a ward of the state and live in Nebraska) and have a valid U.S. or Canadian mobile number and email address. If you’re worried about credit checks, don’t worry! Sezzle doesn’t qualify as a credit product per United States regulations (Reg Z), so there is no “hard credit check” processed.

    WHEN DO I MAKE MY FIRST PAYMENT? — Your first payment is due at the time of checkout. During checkout, you will be told exactly how much will be charged, which can be as little as 25% of the total order cost.

    WHY WAS MY PURCHASE WITH SEZZLE NOT APPROVED? — While our goal is to be able to approve every order, there are some situations where we might not be able to approve your order. If you aren’t approved, we notify you instantly - and then you can checkout as normal using a credit card or debit card or PayPal.

    Here are some things to consider if your order wasn’t approved:

    • Do you have sufficient funds available? Typically, we check to make sure you have at least 25% of the total order cost available at the time the order is placed.
    • Length of time using Sezzle. Usually, we are less restrictive after the first six weeks.
    • The overall amount outstanding on previous orders and the number of orders still open. If there are multiple orders with outstanding payments, and/or a majority is still outstanding on a previous order, paying those off can help increase your likelihood of approval.
    • The overall value of your new order. Reducing the order amount, or splitting it into smaller transactions, can help!
    • Payment methods linked to your account. Adding another debit card or a credit card can help us better understand your repayment ability, which can help get orders approved!

    Finally, each order is looked at individually. This means that if you were not approved for an order with a merchant today, it doesn’t mean you wouldn’t be approved for a different order tomorrow.

     

    ORDERING & PROCESSING

    WHERE IS MY ORDER? — You will receive an email once your order has been shipped which will contain tracking information. You can also keep an eye out on your delivery by logging into your account. Please note it may take the carrier up to 48 business hours to provide tracking updates. If you see a "not found/error" message when attempting to track your package, please allow 48 business hours for an update to be shown.

    HOW DO I CHECK THE STATUS OF MY ORDER? — Order Confirmations are sent via email automatically once an order and payment are received. You can also login to your account to check the status of your order thereafter.

    I PLACED AN ORDER, BUT I NEVER RECEIVED A CONFIRMATION EMAIL. WHAT SHOULD I DO? — If you did not receive an email from ZOASIS within hours of placing your order and it is not in your spam folder, the email address on file is most likely spelled incorrectly. Please contact us via email (hello@shopzoasis.com) or phone (346-268-7374) for assistance to update your order.

    MY ORDER WAS CONFIRMED, BUT I JUST GOT AN EMAIL SAYING AN ITEM IS OUT OF STOCK. WHAT DOES THIS MEANS? — Between the times you placed the order and when we processed it, the item was no longer available. We sincerely apologize in advance and will attempt to get the item to you as soon as possible. However, if we are unable to obtain the desired item within 7 business days, we will refund the original amount purchase for the item. Please note If your order contains additional items, we will ship the rest of your order and refund the out-of-stock item.

    HOW DO I CHANGE OR CANCEL MY ORDER? — We quickly process orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point, you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. However, in such a case, you may return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked “Return to Sender”.) due to an incorrect/undeliverable address or refusal of delivery, we will issue a store credit for the net total minus the shipping fee and restocking fee. You will be held responsible for the initial cost of shipping the package.

    WHY HAS MY ORDER BEEN CANCELLED? — Sometimes our items sell out very quickly due to high demand; on occasions, an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will ship the rest of your order and refund the out-of-stock item if we are unable to restock the out-of-stock item within 7 business days. In other cases, if the billing information and shipping addresses cannot be verified through our merchant, your order may be cancelled. In this case, you will need to try repurchasing your order using an alternate payment method.

    THE PRODUCT I WANT IS OUT OF STOCK. WILL IT BE BACK? — We understand how frustrating it is that the item you are totally in love with is currently out of stock. We continue to advertise these items as they are usually requested for restocking. We often restock our hottest items and if that is not possible, we replace them with a similar style. The best way to hear about new arrivals, promotions, and back-in-stock items first is by signing up for our newsletter and following us on social media.

     

    DISCOUNT CODES

    WHAT HAPPENS IF I FORGET TO USE A DISCOUNT CODE? — Once your order has been placed, we will not make changes to your total as we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.

    CAN I COMBINE MORE THEN ONE PROMOTION OR COUPON IN THE SAME ORDER? — We want you to have the best promotion for your order; however, discount codes are limited to 1 per transaction. Offers, promotions and discount codes cannot be combined.

    WHY WON'T MY DISCOUNT CODE WORK? — Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code, and the code can only be used once.

    ARE ANY ITEMS EXCLUDED FROM PROMOTIONAL OR DISCOUNT CODES? — In general, promotional or discount codes cannot be used on gift cards and promotional-priced products. Sale and/or clearance items are often excluded from promotions. If you have questions about the exclusions or fine print, please email hello@shopzoasis.com.

     

    SHIPPING & DELIVERY

    WHEN WILL MY ORDER SHIP? — Orders usually ship within 3 to 5 business days but can take up to 7 business days to be verified, processed, inspected, and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order ships.

    WHERE IS MY ORDER CONFIRMATION? — As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem and/or concern, please feel free to contact us via email (hello@shopzoasis.com) or call us at (346) 268-7374.

    I PLACED AN ORDER, BUT HAVE NOT RECEIVED AN EMAIL STATING IT WAS SHIPPED. WHAT IS GOING ON? — There are several reasons why your order may have been delayed. Either your order was flagged for the risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.

    WHY IS MY ORDER PENDING DUE TO VERIFICATION? — When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. If your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly. When specifying shipping address information, be sure to check that the zip code, city, and state are correct. If according to the delivery service's records, this information does not match their records, we may have to contact you to update this information, and this may delay your order.

    HOW WILL MY ORDER BE SHIPPED? — All orders, including international orders, will ship via USPS. Depending on the weight and size of the package, it may ship via UPS.

    IS A SIGNATURE REQUIRED FOR DELIVERY? — We may require a signature for delivery when is an order is valued at $250 or more. This will help ensure that the order was delivered correctly.

    HOW LONG DOES SHIPPING TAKE WITHIN THE U.S.? — Once we ship out your order, please allow 3-7 business days for USPS delivery to the U.S 48 Continental States and 3-15 business days for USPS delivery to APO/FPO addresses, Alaska, Hawaii, and U. S. Territories. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain am estimated scheduled delivery date.

    DO YOU SHIP TO PO BOX ADDRESSES? — Yes, we currently ship to PO Box addresses via USPS standard shipping. Please note that PO BOX addresses must be on file with the credit or debit card’s issuing bank.

    HOW MUCH DOES IT COST TO SHIP WITHIN THE U.S.? — Shipping starts at $7.99. Please view our Shipping Policy for more information.

    DO YOU OFFER FREE SHIPPING? — Yes, we only offer free shipping to all 48 contiguous U.S. states for orders totaling at least $99. Please note we do not offer free shipping to Alaska, Hawaii and all other U.S. Territories including Guam, American Samoa, Puerto Rico, and U.S. Virgin Islands or APO/FPO addresses. We do not offer free international shipping.

    MY PURCHASE IS AT LEAST $99. WHY HASN’T THE SHIPPING CHARGED BEEN WAIVED? — Free shipping for orders totaling at least $99 (subtotal) applies to U.S. Domestic shipments only (excluding Alaska, Hawaii, APO/AFO addresses, and U.S. Territories). Please take discounts under consideration. At this time, international shipments do not qualify for free shipping.

    DO YOU SHIP INTERNATIONALLY? — Yes, we do ship internationally.

    WHAT COUNTRIES DO YOU SHIP TO INTERNATIONALLY? — We currently ship internationally to the following countries: Canada, United Kingdom, Ireland, France, Netherlands, Belgium, Luxembourg, Norway, Sweden, Denmark, Finland, Iceland, Germany, Switzerland, Australia, and New Zealand. If you would love to place an order and your country is not listed, please contact us.

    HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY? — Once we ship out your order, please allow 3-21 business days for delivery in your country; however, in some instances, the delivery may be delayed depending on your country’s customs. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain an estimated scheduled delivery date.

    HOW MUCH DOES IT COST TO SHIP OUTSIDE THE U.S? — International shipping starts at $21.99. Please view our Shipping Policy for more information.

    WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES? — There is always no extra Custom fee, but the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline, and you should contact your customs office for specific amounts and percentages.

    We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. On rare occasions, customs agents may delay the delivery of some packages.

    Please note you are responsible for the charges, even if the shipment is refused upon delivery. If the package is returned to us, we will issue a store credit for the net total minus the shipping fee and restocking fee. You will be held responsible for the initial cost of shipping the package.

    DO YOU REFUND SHIPPING FEES? — No, shipping fees are non-refundable.

    HOW DO I KNOW MY PACKAGED HAS SHIPPED AND IS ON ITS WAY? — Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving our warehouse, you will receive another automatic email with shipping information.

    WHAT HAPPENS IF MY PACKAGE IS UNDELIVERABLE, UNCLAIMED, RETURNED TO SENDER OR REFUSED? — If your package cannot be delivered or is unclaimed, returned to sender or refused, you are responsible for the following:

    • Original shipping fee
    • Return shipping fee
    • Restocking fee
    • Duties, taxes, and/or customs charges that are incurred on the package for both original and return shipments.

    The amount of these fees and/or charges will be subtracted from your online store credit.

    HOW CAN I TRACK MY PACKAGE (DOMESTIC)? — In your shipping confirmation email, you will get a link to the tracking history. By clicking the link, you can monitor your package’s progress until it is delivered to your door. You may also visit USPS.com and enter the tracking number emailed to you.

    Tracking information will be available within 48 hours after you receive the email. We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. Please remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

    HOW CAN I TRACK MY PACKAGE (INTERNATIONAL)? — In your shipping confirmation email, you will get a link to the tracking history. By clicking on the link, you can monitor your package’s progress. You may also visit USPS.com or PPXTrack.com and enter the tracking number emailed to you. Please note the tracking information will only be provided up until the package leaves the United States.

    Tracking information will be available within 48 hours after you receive the email. We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. Please remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

    MY TRACKING INFORMATION SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT. CAN YOU PLEASE HELP ME? — ZOASIS provides customers with the option to track packages. If the tracking information states that your package has been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance.

    Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but ZOASIS does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and/or post office to file a claim.

    WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM? — We are sincerely sorry to hear that you have received an incorrect or faulty item. Although we inspect each item before we package them with care, damages and defects may happen. Please send us an email to hello@shopzoasis.com with the subject titled: damaged/incorrect item within 48 hours of receiving your package. Please make sure to include your order number and pictures of both the incorrect/faulty item and invoice packing slip. Failure to report an incorrect/faulty item within 48 hours of receiving your package will result in our inability to replace the item.

    WHY AM I MISSING ITEMS IN MY ORDER? — The items you order may be filled from several locations, and some items may arrive separately. If you have multiple shipments, you will receive tracking numbers for each shipment. Please check your email first, and if there are indeed items missing, please feel free to contact us via email (hello@shopzoasis.com) or call us at (346) 268-7374.

     

    RETURNS & EXCHANGES

    CAN I RETURN AN ITEM? — Yes, you may return an item. We offer a 10-day return on all of our products, excluding final sale products. Simply pay return shipping, and you will receive an online store credit for the amount paid for the product minus a restocking fee of 15% and shipping and handling fees. If you would like more information regarding returning an item, please see our Returns Policy.

    I AM AN INTERNATIONAL CUSTOMER. CAN I RETURN I AN ITEM? — Yes, you may return an item. Please contact us before returning an item, as there are special circumstances when we cannot accept a return from an international location. We will do our best to accommodate. Please note we are not responsible for returns until they reach our warehouse. If you would like more information regarding returning an item, please see our Returns Policy.

    CAN I EXCHANGE AN ITEM? — No, we currently do not offer exchanges on merchandise purchased on our website. If you are looking for a different size and/or color for an item already purchased, simply return the item in your possession, and place a new order for the desired item.

    I RECEIVED A DEFECTIVE ITEM OR AN INCORRECT ITEM, OR I AM MISSING AN ITEM. WHAT SHOULD I DO? — If you have received an item with any defects/damages or an incorrect item or you are missing an item, you must contact us at hello@shopzoasis.com within 48 hours of the delivery your product with pictures that clearly show the defective/damaged or incorrect item. If we are not notified within 48 hours of your delivery, the item will no longer qualify for a return or replacement.

    DO YOU OFFER REFUNDS? — No, we do not offer refunds. Please note all sales are considered final. However, we do offer online store credit for qualified returns.

    DO YOU PROVIDE RETURN SHIPPING LABELS? — Unfortunately, we do not offer return labels. Return items are made at the customer's own cost. We suggest using USPS as it is the most cost-efficient shipping method.

    CAN I RETURN OR EXCHANGE FINAL SALE MERCHANDISE? — Final sale merchandise cannot be returned or exchanged, so purchase with care. However, you are getting a wonderful bargain, and it can always become a perfect gift for someone else.

    WHAT PRODUCTS I CANNOT RETURN? — The following products are all FINAL SALE and cannot be returned to us:

    • Promotional/Flash Sales/Sales/Clearance Products
    • Discounted Products of 30% or more
    • Thrifty Tuesday Clearance Products
    • ZOASIS Bath & Body Products
    • ZOASIS T-Shirts
    • ZOASIS Leggings

    HOW DO I RETURN AN ITEM? — Please make sure you first review our complete Returns Policy here to ensure that your return meets all criteria. Simply contact us via email at hello@shopzoasis.com within 10 days of the delivery of your product. When emailing us, please include “RETURN” in the subject line, and state your reason for returning the item in the body of the email. You have an additional 2 days to physically return the product(s) back and provide us the tracking number for an Online Store Credit only.

    When returning your item, pack it securely in the original product packaging and be sure to include your original order/invoice and reason for your return. You may want to keep a copy for your records. If you cannot send the order/invoice, just include your order number, billing name & address, and reason for your return on a piece of paper with your return.

    It is highly recommended to consider using a trackable shipping service or purchase shipping insurance for products over $75. We do not guarantee that we will receive your returned product. Please note we are not responsible for returns until they reach our warehouse.

    WHAT IS YOUR RETURN ADDRESS? — Please address returns as follows:

    ZOASIS Boutique
    ATTN: Return
    PO BOX 690034
    Houston, TX 77269

    ARE THERE ANY CHARGES FOR RETURN? — Return shipping postage is the sole responsibility of the customer. There is a 15% restocking fee on ALL RETURNS. If you receive the wrong item, we will cover the return cost.

    HOW SOON WILL I GET MY STORE CREDIT? — Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your return. Once the return is received, please allow up to 10 business days for your online store credit to be issued.

     

    JEWELRY CARE

    HOW SHOULD I CARE FOR MY JEWELRY? — We sincerely hope you truly love your ZOASIS Jewelry as much as we do. To keep your lovely pieces sparkly and new and minimize signs of wear, please avoid contact with water, liquids, lotions, sunscreens, perfumes, body sprays, hair sprays, and perspiration as they will dull or tarnish your jewelry and cause them to wear quickly.

    Store your jewelry in a cloth bag or mini sealable plastic bag away from natural sunlight and heat. If using a sealable plastic bag, please make sure you remove any air before sealing it. Use a dry, soft cloth to clean your jewelry and/or remove tarnish and restore luster. While traveling, carefully pack your jewelry and store them in carry-on luggage. Treat your pieces with love and care, and your ZOASIS jewelry should last much longer!

    CAN MY JEWELRY GET WET? — All of our jewelry is made with love using plated-base metals ranging from brass, zinc, gold and silver plating, to rhodium, 14K gold plating and sterling silver so we recommend avoiding anything wet such as water, lotion, sunscreen, perfume, body spray or hair spray. Jewelry that is not solid gold should never be worn in the shower, pool, or ocean. Contact with anything wet may cause discoloration or tarnishing.

    HOW CAN I PREVENT MY JEWELRY FROM TARNISHING? — A good rule of thumb is keeping your jewelry away from any liquid, perfume, lotion or sunscreen. If you are particularly worried about your item tarnishing, a good DIY way to help protect it is to go over any charms or thick chains with a thin coat of clear nail polish or varnishing spray.

    IS ZOASIS JEWELRY SAFE TO WEAR? — Yes, all our products meet jewelry standards and are safe to wear. If you are sensitive to certain materials, please send us a message, and we will help you find a piece that works best for you.

    WILL MY JEWELRY HAVE A REACTION WITH MY SKIN? — ZOASIS Jewelry will NOT give your skin a reaction UNLESS your body has a natural chemical reaction to silver or gold (in other silver or gold jewelry you have previously worn). Sterling silver is 7.5 percent copper, which sometimes has a natural reaction to certain people's skin. This reaction happens more commonly with sterling silver than with gold.

    Please note we are not liable for any issues with fading/turning and/or tarnishing as we ship all our products in brand new condition and cannot ensure the care taken once it is delivered and received by the buyer. Additionally, we are unable to assist with any reactions that might occur as we have listed the product materials on our site. We would be unable to confirm whether other products were a determining factor in a reaction; therefore, any reactions would be discussed with your allergist.

    WHAT IS YOUR JEWELRY MADE OF? — ZOASIS currently offers beautiful and stylish fashion jewelry. Our jewelry is crafted with love using plated-base metals ranging from gold and silver plating to rhodium, 14K gold plating and sterling silver, semi-precious stones, glass, resin, zinc, and brass. Exact materials associated with each style are listed on their product detail page. We aim to carry fashionable and quality pieces that everyone can love, enjoy and appreciate.

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